How long does it take to get paid money from my customers?

How long does it take to get paid money from customers who've bought tickets or given donations for my Zoom events on Tixoom?

Written by AlexLast update 3 years ago

To help you get paid quickly and securely, in the background Tixoom uses a payment processor called Stripe. We'll have helped you set up a Stripe account (or linked your existing one) when you first started issuing event tickets through Tixoom.

In terms of the time between a customer buying an event ticket and you receiving the money into your bank account:

  • You will typically receive your first payout 7 days after the first successful payment is received.
  • For the 2nd payout and onward, your standard payout timing depends on your sign-up country. (e.g., businesses in the US paid out on a 2-day rolling basis)
  • You can also set a specific payout schedule from the Payouts settings page of your Stripe Dashboard. (By default, you are on an automatic everyday payout schedule.)
  • Stripe offers additional resources to troubleshoot any delayed or missing payouts.

Did this answer your question?