I accidentally sent a payout to the wrong bank. How do I correct this?

To help you get paid quickly and securely, in the background Tixoom uses a payment processor called Stripe. We'll have helped you set up a Stripe account (or linked your existing one) when you first started issuing event tickets through Tixoom.


If incorrect bank account details were added in your Stripe account, your payouts will have been sent to that bank account. If that bank account does not exist, the payout(s) will be returned to your Stripe balance. If your funds have not returned to your Stripe balance after 5 business days, contact Stripe Support.