Why is my payout delayed or taking longer than expected?

To help you get paid quickly and securely, in the background Tixoom uses a payment processor called Stripe. We'll have helped you set up a Stripe account (or linked your existing one) when you first started issuing event tickets through Tixoom.


Account verification issues are the most common causes of a delayed or paused payout. If your payouts are paused or delayed, Stripe will send you an email requesting further action. Alternatively, you can visit notifications in your Stripe Dashboard to see the action required.


Some common verification requirements include:

To learn more about payout delays, see Delayed or missing payouts from Stripe.