How does tax and VAT work with Tixoom?

If your're thinking of selling tickets to your online events using Tixoom, you might have questions about tax and VAT. We'll try and give some perspective here, but do remember we're not lawyers or accountants and this is not professional advice; you should always discuss these issues with your advisers before coming to a decision.


Some background: we're a UK company, and how taxes and VAT affect you (and us) will vary depending on where you're based, whether you're registered for VAT, and where your customers are based. We've tried to split the information accordingly.


If you're outside the European Economic Area...

  • We won't show any VAT on the tickets you make available for sale. For each event you set up with Tixoom, you're responsible for including any relevant taxes into the price you choose to charge - and you'll be responsible for remitting and recording this accordingly.
  • As per our pricing page, once someone has purchased a ticket from you we will charge you a fee for our services. This fee is based on the total ticket price you've set. We won't charge you VAT on this as it's classed as 'outside the scope.'


If you're inside the European Economic Area but you're not registered for VAT...

  • We won't show any VAT on the tickets you make available for sale.
  • Importantly we are not a 'digital platform' in the sense of collection of VAT on ticket sales, since we are not the supplier in contractual arrangements and we primarily act to support your use of Stripe as a payment processor for collection of revenues. You remain responsible for collection and reporting of any taxes on your sales and/or profits.
  • As per our pricing page, once someone has purchased a ticket from you we will charge you a fee for our services. Our provision of this ticketing tool is a digital service, so the place of supply for this is your location - meaning the VAT we charge will be at your country's standard rate. For example, if you are based in Germany where the rate of VAT is currently 19% then our fee including VAT will be 3.57% of the price you set for your tickets, of which 0.57 percentage points will be VAT.
  • We are registered for VAT in the UK with VAT registration number GB162371717. If you need a VAT receipt for this please contact us via the chat button in the bottom right.


If you're inside the European Economic Area and you're registered for VAT...

  • We will automatically show VAT on the tickets you make available for sale, at the standard rate in your country - NOT the country of your ticket buyer. That is because remote learning is not classed as a digital service and so your home country is classed as the place of supply not that of your buyer.
  • Importantly we are not a 'digital platform' in the sense of collection of VAT on ticket sales, since we are not the supplier in contractual arrangements and we primarily act to support your use of Stripe as a payment processor for collection of revenues. This means you remain responsible for collection and reporting of VAT (and any other taxes) on your sales and/or profits.
  • As per our pricing page, once someone has purchased a ticket from you we will charge you a fee for our services. Our provision of this ticketing tool is a digital service, so the place of supply for this is your location - meaning the VAT we charge will be at your country's standard rate. For example, if you are based in Germany where the rate of VAT is currently 19% then our fee including VAT will be 3.57% of the price you set for your tickets, of which 0.57 percentage points will be VAT.
  • We are registered for VAT in the UK with VAT registration number GB162371717. If you need a VAT receipt for this please contact us via the chat button in the bottom right.


It's a complex area and we hope this information is useful, but remember we're not lawyers or tax accountants and you will want to check with yours to ensure their understanding of the tax situation is the same as ours.