How does tax and VAT work with Tixoom?

If you are thinking of selling tickets to your online events using Tixoom, you might have questions about tax and VAT. We'll try and give some perspective here, but do remember we're not lawyers or accountants and this is not professional advice; you should always discuss these issues with your advisers before coming to a decision.


Some background: we're a UK company, and how taxes and VAT affect you (and us) will vary depending on where you're based, whether you're registered for VAT, and where your customers are based. We've tried to split the information accordingly.


If you're outside the European Economic Area...

  • We won't show taxes or VAT on the tickets you make available for sale. For each event you set up with Tixoom, you're responsible for including any relevant taxes into the price you choose to charge - and you'll be responsible for remitting and recording this accordingly.
  • As per our pricing page, once someone has purchased a ticket from you we will charge you a fee for our services. This fee is based on the total ticket price you've set. We won't charge you VAT on this as it's classed as 'outside the scope.'


If you're in the UK and you're not registered for VAT...

  • We won't show any VAT on the tickets you make available for sale.
  • Importantly we are not a 'digital platform' in the sense of collection of VAT on ticket sales, since we are not the supplier in contractual arrangements and we primarily act to support your use of Stripe as a payment processor for collection of revenues. You remain responsible for collection and reporting of any taxes on your sales and/or profits.
  • As per our pricing page, once someone has purchased a ticket from you we will charge you a fee for our service, which is subject to VAT - so  so for example with a 3% fee the total will be 3.6% of your ticket's price, of which 0.6 percentage points will be VAT.
  • We are registered for VAT in the UK with VAT registration number GB162371717. If you need a VAT receipt for our fees then please contact us via the floating chat button in the bottom right of the app or by email on [email protected]


If you're in the UK and you're registered for VAT...

  • For your convenience we will try to show VAT on the tickets you make available for sale, at the standard rate in the UK - NOT the country of your ticket buyer. That is because remote learning is not classed as a digital service and so your home country is classed as the place of supply not that of your buyer.
  • Importantly we are not a 'digital platform' in the sense of collection of VAT on ticket sales, since we are not the supplier in contractual arrangements and we primarily act to support your use of Stripe as a payment processor for collection of revenues. You remain responsible for collection and reporting of VAT (and any other taxes) on your sales and/or profits.
  • As per our pricing page, once someone has purchased a ticket from you we will charge you a fee for our service, which is subject to VAT - so for example with a 3% fee the total would be 3.6% of your ticket's price, of which 0.6 percentage points will be VAT. You can reclaim or offset this in the usual way as part of your VAT return to HMRC.
  • We are registered for VAT in the UK with VAT registration number GB162371717. If you need a VAT receipt for our fees please contact us via the floating chat button in the bottom right of the app or by email on [email protected]


If you're not in the UK but you are inside the European Economic Area and you're not registered for VAT...

  • Unfortunately we cannot provide our service to you at this time.


If you're not in the UK but you are inside the European Economic Area and you're registered for VAT...

  • For your convenience we will try to show VAT on the tickets you make available for sale at what we believe to be the standard rate in your country - NOT the country of your ticket buyer. That is because remote learning is not classed as a digital service and so your home country is classed as the place of supply not that of your buyer.
  • Importantly we are not a 'digital platform' in the sense of collection of VAT on ticket sales, since we are not the supplier in contractual arrangements and we primarily act to support your use of Stripe as a payment processor for collection of revenues. This means you remain responsible for collection and reporting of VAT (and any other taxes) on your sales and/or profits.
  • As per our pricing page, once someone has purchased a ticket from you we will charge you a fee for our services. Our provision of this ticketing tool is a digital service, so the place of supply for this is your location. 
  • Our supply of this service is on the basis of the 'Reverse Charge' which means you must account for VAT on our fee via the Reverse Charge mechanism. We are registered for VAT in the UK with VAT registration number GB162371717. If you need a VAT receipt for this please contact us via the floating chat button in the bottom right or by email on [email protected]


It's a complex area and we hope this information is useful, but remember we're not lawyers or tax accountants and you will want to check with yours to ensure their understanding of the tax situation is the same as ours.