How does tax, GST and VAT work with Tixoom?

If you are thinking of selling tickets to your online events using Tixoom, you might have questions about local taxes like GST and VAT.


Some background: we're a UK company, and how local taxes affect you (and us) may vary depending on where you're based, whether you're in the UK/EEA and registered for VAT, and where your customers are based.


Do remember we're not lawyers or accountants and this is not professional advice; you should always discuss these issues with professional advisers before coming to a decision. You are entirely responsible for including any relevant taxes into the price you choose to charge - and you'll be responsible for remitting and recording this accordingly. 


  • You can choose to add GST, VAT or other sales tax on top of your ticket prices by going to the 'Settings' tab on your Tixoom dashboard and toggling the switch alongside 'Taxes, GST & VAT' then setting the name and amount of the tax.


  • When you first get started with Tixoom if you are in the UK or EEA and tell us you charge VAT we will attempt to fill this in with your local VAT rate assuming your place of supply is your company's home country - but you should always check this, alter if needed and update if it changes in future.


  • As per our pricing page, once someone has purchased a ticket from you we will charge you a fee for our services. This fee is based on the ticket price you've set before tax. If you're in the UK we'll also charge VAT on this fee. If you're a business in the EEA we will charge 0% and you must account for VAT on our fee via the Reverse Charge mechanism. We (Xeio Ltd) are registered for VAT in the UK with VAT registration number GB162371717. If you need a VAT receipt for this please contact us via the floating chat button in the bottom right or by email on [email protected]


  • If you're in the UK or EEA, we are not a 'digital platform' in the sense of collection of VAT on ticket sales, since we are not the supplier in contractual arrangements and we primarily act to support your use of Stripe as a payment processor for collection of revenues. You remain responsible for collection and reporting of VAT (and any other taxes) on your sales and/or profits.